This section outlines the terms of sale for products available from printersplus.net.
We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping and handling charges. Please notify printersplus.net promptly of any errors in prices on your packing slip. printersplus.net reserves the right to change prices at any time.
All prices are in Canadian funds.
Orders and Payment
You may not cancel an order once an order confirmation number has been received. Payment must be by credit card (Canadian Credit Cards Only) as shown on the order form.
Shipment and Delivery
printersplus.net will ship merchandise to any location within Canada. You may not export any products purchased at printersplus.net.
Returns Process & Policy
Product returns must be authorized by Printersplus within thirty (30) days of the invoice date. After thirty (30) days all manufacturers warranties apply. To return products, contact Printersplus Customer Service at call 1-866-242-1153. Upon receiving Printersplus's approval to return a product, Customer will be assigned a returns authorization number (called an RMA Number). Products will be accepted only within ten (10) days after the RMA Number is issued. Only one RMA Number will be issued per product. No RMA Number will be issued more than thirty (30) days from the invoice date. Customer must obtain an RMA number prior to returning product to Printersplus.
Defective-upon-arrival (DOA) Returns
DOA returns will be accepted up to 30 days from shipment date. If a product was delivered in an inoperable condition (DOA), Printersplus will arrange for the product to be picked up by Printersplus's designated returns carrier and returned to Printersplus at Printersplus's expense. At its option, Printersplus will repair or replace inoperable products, or will refund the total invoice amount minus the original shipping costs. DOAs that fall outside of thirty (30) days from shipment date will be addressed according to warranty policies.
Non-Defective Returns (unopened within 15 days)
If you are returning your product for any other reason than defective product, you are responsible for payment of return freight as well as for any damage to the product while in transit back to PrintersPlus. PrintersPlus recommends that Customers obtain insurance for products they return to PrintersPlus. All non-defective returns authorized by PrintersPlus are subject to a restocking fee equal to fifteen percent (15%) of the product price, excluding tax and shipping charges. PrintersPlus will test all products upon return. PrintersPlus reserves the right to impose freight and restocking charges on Customers that wrongly claim the products they are returning are inoperable.
All Returned Products
Returned products must include all cables, software, manuals, documentation, and packaging materials. Any components installed by the Customer must be removed from the product being returned or credit for the installed product may not be issued. If Customer fails to include with its return all items shipped to Customer, Printersplus reserves the right to charge Customer for any missing items. Printers returned containing installed ink or toner will not be accepted. Printersplus recommends Customer back up any data on hard drives or other storage products returned to Printersplus. Printersplus will not be liable for lost data.
Unsealed software, laser printer toner, and inkjet ink cartridges may not be returned to Printersplus.
Returned products must be received by Printersplus in new condition. Printersplus reserves the right to refuse to accept returns that show excessive wear and tear. Printersplus reserves the right to charge Customer for any costs incurred by Printersplus in restoring returned product as necessary for the resale of product as refurbished product.